General Shipping FAQs

(Please Note: the following terms apply to non-botanical products only

Free Shipping Does Not Apply To Botanical, Oversize & Furniture Items

Australian Standard Shipping (2-5 days) $9.95 (Orders under $150)

Australian Express Shipping (1-2 days) $18.95

Oversize items require a special delivery quote, we will contact you with the exact delivery charge.

DOMESTIC ORDERS

When will my order be shipped?

Once your order is confirmed by email, it is processed in our studio for dispatch. The items are hand picked and enclosed safely in a satchel/box. We endeavour to process orders as quickly as possible and you can expect your item(s) to be dispatched within 48 hours of purchase confirmation. 

How do I know my order has been shipped?

Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder details. We use Australia Post and a courier delivery service to ensure all packages are delivered safely. Please keep in mind we can deliver to business addresses if that is more convenient.

Do you deliver to PO Boxes or parcel lockers?

Unfortunately no. We can deliver your order to a residential or business address.

What happens if my items get lost in transit?

The first thing to do is contact the carrier your order was sent with and quote the tracking number that was sent to you in your shipping confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact info@chromastudio.com.au if you are having difficulty locating your parcel.

What if my items arrive damaged?

Please do a quick inspection of your packaging whilst your courier is with you before signing for the delivery.

If there is any sign of damage externally ask the courier to make the note 'Parcel showed signs of damage' on his delivery run sheet.

Upon opening package, if there is a damaged item please retain all packaging. Document the damage where possible with photos and contact us immediately. 

INTERNATIONAL ORDERS

Do you ship internationally?

At this stage Chroma Studio delivers Australia wide only. Some items may be available for international postage however, so feel free to contact us with your query (including product details) and we will do out best to accommodate you.